Call center is in a relatively centralized place, service agencies from a number of service personnel, often using computer communication technology, processing from business, call us customers, especially with the ability to handle a large number of words, but also with Caller ID display can be automatically assigned to incoming personnel with appropriate skills to deal with, and can record and store all incoming messages. A typical customer service oriented call centers can both inbound and outbound capabilities, while simultaneously processing information inquiries, advice, complaints and other business customers can conduct telemarketing, customer visits, satisfaction surveys, outbound services. As the leading call center system vendors, Beijing Reuters Katherine walking in the forefront of innovation in the field, the 2012 launch of the "little pass" call center system, won the "2013 Softswitch call center best solution." Reuters Katherine has been committed to providing customers with excellent call center solutions and high-quality services to help companies manage telephone unified processes, improve employee productivity, transparent tube 14 years, Reuters Katherine accumulated rich call center system development and construction experience, its full range of features designed to mature quickly to meet the different needs of enterprises telemarketing and telephone customer service, professional and technical services team and experienced sales team are "little pass" call center software to establish differentiated competitive advantage. So, how to build call centers? Call center building constructed points: 1, fast deployment of two call centers, interactive multimedia center 3, 4 based on a customer's network service, low cost 5, the ultimate fusion of 6, 7 rapid implementation, remote seat 8, 9 multi-site, real-time Monitoring build a call center system, a lot of factors to consider: funding, business processing capabilities, training and other related personnel. The establishment of a call center system in foreign countries is often part of the high cost of artificial agent's salary, the same as with a sales staff, a good manual seats can bring more benefits for business and profits. Build a call center system specific steps include: 1, 2 relevant targeted to develop three related technical programs, systems design and implementation of 4, 5 system testing, system 6, system maintenance in short, the establishment of a specific call center system and business needs to closely, and to more fully after a business analysis to meet the user's requirements, on this basis began to choose specific integration technology.